NEWREST GROUP SERVICES SAS, with a capital of €5,417,076 and a registered office located at 61 Boulevard Lazare Carnot, 31000 Toulouse (France), registered in the Toulouse Commercial Register under number 831 790 787 and acting on behalf of OUIGO, operates under license the commercial website store.newrest.eu (from now on referred to as “the SMARTBAR ordering system”), which allows to order food during travel on OUIGO trains. This commercial site is also accessible via the URL https://ouibar.newrest.eu/. The SMARTBAR Ordering System is a service (from now on referred to as “the Service”) that allows the user (from now on referred to as “the User”) to order food online or from a mobile application after purchasing their ticket. Once the order is validated, the system offers the option to be served at the seat. Orders can be placed from fifteen (15) minutes before the train's departure and up to twenty (20) minutes before arrival at the final destination station.

This Service can be accessed through the various channels listed in the “ACCESS AND REGISTRATION” section or via the URL https://ouibar.newrest.eu/, depending on the customer's preference. This offer is available only for the Madrid-Valencia and Valencia-Madrid trains.

These terms of use of the SMARTBAR Ordering System are binding for the User by merely accessing and/or consulting it. The User agrees to comply with these terms of use, the regulations, and the best practices in force regarding internet use, and, more generally, the applicable legislation.

1. ACCESS AND REGISTRATION

Access to the SMARTBAR Ordering System can be made directly or through the hypertext link provided in the section of our partners indicated below. Unless stated otherwise, access to the SMARTBAR Ordering System is free. The Services are provided for a fee in accordance with the terms stipulated in the General Sales Conditions. To access the selection of offers from the SMARTBAR Ordering System, the User has several options:

- Click on the link provided for this purpose via:

- On the website https://ouibar.newrest.eu/, fill in the identification fields and the information related to your trip: the travel date, train number, carriage number, and seat number. An automatic check will then be performed to verify the eligibility of the offer for the corresponding train. The User's entry of personal data and travel information serves as identification when accessing the SMARTBAR Ordering System, as well as during consultation of the SMARTBAR Ordering System, provision of the Services, or attribution of any fact or act related to them. NEWREST GROUP HOLDING S.L. guarantees that the SMARTBAR Ordering System will remain accessible 24 hours a day, 7 days a week, subject to any unforeseen circumstances (of a technical nature, due to third parties, force majeure, viruses, etc.) or maintenance operations carried out on the website. NEWREST GROUP HOLDING S.L. reserves the right to discontinue access to the website at any time and may deny or revoke access to any User who does not comply with any provisions of these terms or applicable legislation.

2. PERSONAL DATA – PRIVACY PROTECTION

2.1. Collection and Processing of Personal Data

By placing an order at https://ouibar.newrest.eu/, the User agrees to provide a series of personal data that will be processed in accordance with the provisions of the Law of January 6, 1978, relating to information technology, files, and freedoms, as well as Regulation (EU) 2016/679 of the European Parliament and Council, dated April 27, 2016, applicable from May 25, 2018. The User is solely responsible for the data they provide at https://ouibar.newrest.eu/, «SMARTBAR».

NEWREST GROUP HOLDING S.L. is responsible for processing all personal data collected during the order.

The personal data collected includes:

  • Last Name (mandatory field)
  • First Name (mandatory field)
  • Email address (mandatory field)

The personal data is collected for the following purposes:

  • To process the sale of catering products through online orders,
  • To analyze sales/orders,
  • To assess customer needs and their journeys,
  • To calculate a portion of the performance indicators assigned to partners,
  • To develop and optimize sales activities by proposing commercial offers,
  • To conduct customer satisfaction surveys.

Users are informed that the information they provide at the time of their order is stored on servers based in France.

2.2. Data retention period

Personal data will be retained for a period of one (1) year from the date the order is placed at https://ouibar.newrest.eu/.

At the end of this period, personal data will be anonymized by NEWREST.

2.3. User Rights

The User has the right to access, object to legitimate interest, rectify, transfer, delete, or limit the processing of their data.

The User can exercise all these rights by sending an email to one of the following addresses:

  • By email: atencionclientes@newrest.eu
  • By postal mail:

    Newrest Travel Retail S.L.

    C/De los Fontaneros, Nº5

    28830 San Fernando de Henares – Madrid

All correspondence (whether by postal mail or electronically) must be accompanied by a copy of an identification document, which will be kept for as long as necessary to process the request, with a maximum limit of one year.

The User may also file a complaint with a regulatory authority.

2.4. Right to Define Conditions for Use, Retention, and Communication of Data in Case of Death

The User may also send instructions to atencionclientes@newrest.eu to define the conditions for the use, retention, and communication of their personal data in case of death.

The instructions provided by the User are limited to the data collected by NEWREST GROUP HOLDING S.L. in the context of orders made at https://ouibar.newrest.eu/. The User can exercise all these rights by contacting atencionclientes@newrest.eu in accordance with the procedures indicated in Article 2.1 of these General Terms of Use.

2.5. Connection Data

Some connection and browsing data may be automatically collected to facilitate the User's connection to the SMARTBAR Ordering System and to establish anonymous statistics (internet URL of the access website, date and time of visits, number of pages viewed and duration of the consultation, IP address, domain and access server (host), operating system and browsing software, audience measurement tools for certain pages, data processed by Matomo, etc.). If applicable, the User will be informed that a so-called session cookie is used during their connection to the SMARTBAR Ordering System. This will not be stored on the computer, smartphone, or tablet when the User exits the SMARTBAR Ordering System. When starting a new session, the User's computer does not retain any information about a previous visit. More information about cookies can be found on the website published by Microsoft at the following address: http://www.microsoft.com/info/cookies.htm, or on the CNIL website: http://www.cnil.fr/vos-libertes/vos-traces/les-cookies/.

2.6. Intellectual Property – Copyright

Unless otherwise expressly stated in writing, all information and elements contained in the SMARTBAR Ordering System, whether visual or auditory, including the underlying technology and the SMARTBAR Ordering System itself (including messages, themes, icons, texts, data, databases, graphics, logos, trademarks, names, animations, images, videos, sounds, software, and any other element) are protected by law (copyright, trademark rights, patent rights) and belong to NEWREST GROUP HOLDING S.L. or the respective rights holders who have authorized NEWREST GROUP HOLDING S.L. to use them. It is prohibited to reproduce, exploit, copy, modify, distribute, disseminate, adapt, reuse, or use the information and elements of the Website and the Services, even in minimal portions. The User does not acquire any rights over these elements and is prohibited from falsifying them in any way and in any medium.

2.7. Links

The Website may contain links to other websites, particularly to associated sites. The User is free to activate these links or not, and it is noted that NEWREST GROUP HOLDING S.L. is not a guarantor or responsible for the content of the pages to which the links direct the User.

2.8. Liability

The liability of NEWREST GROUP HOLDING S.L. or the User may be engaged for any proven breach of one of the obligations set forth in these terms within a period of five (5) years from the date of the breach. NEWREST GROUP HOLDING S.L. shall not be liable for any reprehensible acts or for any direct or indirect damages arising from them, committed by Users of the Website. NEWREST GROUP HOLDING S.L. is not responsible for any direct or indirect damages that may arise from the use of the SMARTBAR Ordering System or from the use of information contained in the SMARTBAR Ordering System by Users. NEWREST GROUP HOLDING S.L. shall not be liable in any way for any failures or defects that occur during access to or use of the SMARTBAR Ordering System or for any direct or indirect consequences that may arise for the User. NEWREST GROUP HOLDING S.L. disclaims all responsibility for any damage that may occur to the User's hardware and/or software due to access to the SMARTBAR Ordering System or Services, to consultation, use, or copying of the information and elements presented in the SMARTBAR Ordering System (including, in particular, texts, data, graphics, logos, animations, videos, sounds, etc.). Likewise, NEWREST GROUP HOLDING S.L. makes no guarantees regarding the accessibility and continuous availability of the SMARTBAR Ordering System and the Services.

2.9. Uer Commitment

In general, the User guarantees to NEWREST GROUP HOLDING S.L. that access to, consultation of, and use of the SMARTBAR Ordering System and its content will fully comply with these general terms of use and applicable regulations. Consequently, the User is responsible to NEWREST GROUP HOLDING S.L. for any litigation, claim, or action from third parties in this regard and agrees to indemnify NEWREST GROUP HOLDING S.L. for any direct or indirect damages that may arise for NEWREST GROUP HOLDING S.L. or any other person.

2.10. Duration

These terms apply for the entire online duration of the SMARTBAR Ordering System. In the event of a breach by the User, NEWREST GROUP HOLDING S.L. may terminate access to the SMARTBAR Ordering System and the Services without prior notice or formal notification, without prejudice to any damages that NEWREST GROUP HOLDING S.L. may claim from the User or their beneficiaries as compensation for losses suffered as a result of such breaches. These terms of use for the SMARTBAR Ordering System may be modified by NEWREST GROUP HOLDING S.L. Therefore, when accessing the SMARTBAR Ordering System, the User should refer to the latest version published online.